FAQ's » Equipment Sales
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Q. What are the payment terms?
A. Payments must be made by the Customer no later than 30 days after the invoice date. New customers are required to pay up front until a credit history has been established
Q. How long is the warranty?
A. Gearhouse Broadcast offers 12 months warranty on new equipment and 3 months warranty on used equipment* *Subject to terms & Conditions
Q. Do you have it in used?
A. Yes. Gearhouse Broadcast holds an extensive and constantly replenished inventory of used broadcast equipment. With new stock constantly incoming via our Project Solutions division, most equipment is often only used once for projects. All our used equipment is thoroughly checked, upgraded and reconditioned by our in-house engineers and available to our customers at discounted prices.
Q. Are there any discounts for educational institutions?
A. Yes. Gearhouse Broadcast is able to offer discounts for educational bodies
Q. Can you send goods overseas without VAT ?
A. Yes. If we are selling, supplying or transferring goods out of the UK to someone overseas, the UK VAT is not chargeable.
Q. How long is the warranty?
A. Gearhouse Broadcast offers 3 months warranty on both new and used equipment.
Q. Could you recommend a suitable tripod?
A. Yes. Gearhouse Broadcast sales division are highly trained and can advise and match your requirements to the most fit purpose broadcast solution and to your required budget via our access to market leading manufacturers.
Q. Could you draw me up a package?
A. Yes. Gearhouse Broadcast understands the time, effort and money it can take to purchase 5 or 6 pieces of kit individually. As a company where our focus lies with offering customers exceptional service, we are able to select and sell all broadcast equipment as a package. Our sales team will advise on the package required to suit your individual needs and provide full support throughout the purchase and with technical after sales care.
Q. Do you have a technical service department?
A. Yes. Our people are dedicated, committed and rich in product knowledge. Our in house engineers and technicians can answer any technical questions you may have. If you are uncertain about a piece of equipment you can come visit us where our technicians will be more than happy to give you a product demonstration and answer any technical questions you may have on the product
Q. Are you a Sony accredited dealer?
A. Yes. Gearhouse Broadcast has been an authorised Sony dealer for many years. We are among an elite few that have been carefully selecting for maintaining specific criteria. The Specialist Dealership demonstrates that we have the capability to deliver for a major player in the Broadcast and Professional equipment sector. Being a Sony authorised dealer ensures that every member of our Sales Team is intensively trained on all Sony products to give our clients a knowledgeable service. As a Sony accredited dealer it also gives us and as such our client’s access to exclusive Sony offers, promotions and product news throughout the year.